Privacy Policy — 96baje

Information We Collect

96baje collects personal data through several channels during your registration, account management, and ongoing use of the platform. The categories of data we collect are as follows:

We do not knowingly collect data from individuals under the age of 21. If we discover that a minor has registered an account on 96baje, the account will be immediately closed, all funds returned where possible, and all associated personal data permanently deleted.

How We Collect Your Data

96baje collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting our support team.
• Automated technologies: When you browse or use the 96baje platform, we automatically collect technical data via cookies, server logs, and analytics tools. This includes your IP address, device identifiers, and session behaviour.
• Payment processors: When you transact via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, our payment partners may share transaction confirmation data with us for fraud prevention and account reconciliation purposes.
• Identity verification partners: During the KYC (Know Your Customer) process, we may use third-party verification services to confirm your identity document authenticity. These partners process your data under strict confidentiality agreements.
• Publicly available sources: In limited circumstances related to fraud prevention or AML compliance, we may cross-reference data against publicly available records.

How We Use Your Personal Data

96baje uses your personal data for the following clearly defined purposes. We rely on one or more lawful bases for each type of processing activity:

• Account creation and management: To register your account, verify your identity, process deposits and withdrawals, and maintain accurate account records.
• Service delivery: To provide access to casino games, sports betting markets (including cricket BPL and T20 World Cup), slots, crash games, and live dealer tables offered on 96baje.
• Fraud prevention and security: To detect, investigate, and prevent unauthorised account access, money laundering, bonus abuse, and other forms of fraudulent activity.
• Legal and regulatory compliance: To meet our obligations under applicable AML, KYC, and responsible gaming requirements, including age verification for all players (21+ only).
• Customer support: To respond to your queries, resolve disputes, process complaints, and improve the quality of our support service.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall performance, design, and game selection of the 96baje platform.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal promotions (e.g., Eid, Pohela Boishakh, BPL specials) where you have given explicit consent. You may opt out of marketing emails at any time.
• Responsible gaming monitoring: To monitor player behaviour for signs of problem gambling and to enforce deposit limits, self-exclusion requests, and other player protection measures.

96baje does not use automated decision-making or profiling that produces legal or similarly significant effects on players, except where required to prevent fraud or enforce self-exclusion.

Data Sharing and Third Parties

96baje does not sell, trade, or rent your personal data to any third party. We share your data only with carefully selected partners, and only to the extent necessary for the specific purpose described below:

• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited session data necessary to deliver and authenticate individual game rounds.
• Payment processors: bKash, Nagad, Rocket, Upay, and card processors (Visa, Mastercard) receive the transaction data required to complete deposits and withdrawals on your behalf.
• Identity verification services: KYC partners receive copies of the identity documents you submit during the account verification process, solely for the purpose of confirming document authenticity.
• Analytics and platform performance: Anonymised, aggregated usage data may be shared with analytics partners to help us understand traffic patterns and improve the platform. No personally identifiable data is included in these reports.
• Legal and regulatory authorities: In circumstances where disclosure is required by law, court order, or legitimate regulatory request, 96baje will comply with its legal obligations and share the minimum data necessary.

All third-party partners with whom 96baje shares personal data are bound by data processing agreements that require them to maintain appropriate technical and organisational security measures and to process your data only for the specified purpose.

Cookies and Tracking Technologies

The 96baje platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. Cookies are small text files stored on your device when you visit the platform.

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of essential cookies without ceasing to use the platform.
• Functional cookies: Store your preferences such as language settings, display preferences, and last-visited game categories to personalise your experience on 96baje.
• Analytics cookies: Collect anonymised data about how players interact with the platform — pages visited, time spent, and game categories explored — to help 96baje improve its service.
• Security cookies: Help detect and prevent fraudulent activity, bot traffic, and account takeover attempts by establishing a consistent device fingerprint during a session.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to access your 96baje account or play games, but it may limit certain personalisation features.

Data Retention

96baje retains your personal data for as long as your account remains active and for a defined period after account closure. The retention periods applied to different categories of data are as follows:

• Account and identity data: Retained for a minimum of five (5) years following account closure to comply with AML and KYC regulatory obligations.
• Transaction and financial records: Retained for a minimum of seven (7) years in accordance with financial record-keeping requirements.
• Customer support communications: Retained for three (3) years following the resolution of the relevant support case.
• Marketing consent records: Retained for as long as you remain on our marketing list, plus two (2) years after you unsubscribe, as evidence of your prior consent.
• Technical and usage data: Retained for up to twenty-four (24) months, after which it is anonymised or deleted.

When your personal data is no longer required for its stated purpose and its retention period has expired, 96baje will securely delete or anonymise the data in accordance with our internal data destruction procedures.

Your Rights as a Data Subject

As a player on 96baje, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within thirty (30) days.

Data Security Measures

96baje takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption in transit: All data transmitted between your browser or mobile device and 96baje's servers is encrypted using TLS 1.3 with 256-bit AES encryption.
• Encryption at rest: Sensitive personal and financial data stored in 96baje's databases is encrypted at the storage level, ensuring that even internal access requires proper authentication.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. 96baje staff members are granted only the minimum level of data access required to perform their role.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their 96baje accounts. 2FA is mandatory for all high-value withdrawal requests.
• Regular security audits: 96baje's platform infrastructure undergoes regular penetration testing and security reviews to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a confirmed data security incident affecting player data, 96baje's incident response team will contain the breach, assess the impact, notify affected players via registered email, and take corrective action within the shortest possible timeframe.

While 96baje applies best-practice security standards, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their 96baje accounts and to report any suspected unauthorised activity immediately to [email protected].

Children's Privacy

The 96baje platform is strictly intended for adult players aged 21 years and older. We do not knowingly collect, process, or store personal data from any individual under the age of 21. Our registration process includes age verification steps designed to prevent minors from opening accounts.

If a parent or guardian becomes aware that their child has provided personal data to 96baje, they should contact us immediately at [email protected]. Upon confirmation, 96baje will delete all associated personal data and close the account without delay.

Changes to This Privacy Policy

96baje reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, operational requirements, or applicable regulations. When material changes are made, we will notify registered players via the email address on file and update the "Last updated" date at the top of this page.

Your continued use of the 96baje platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with the revised policy, you may request account closure by contacting [email protected].

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 96baje handles your personal data, please reach out to our dedicated privacy support team:

Please include "Privacy Request" in the subject line of your email, along with your registered username and a brief description of your request. This helps our team locate your account and process your request as efficiently as possible. Do not include your password or full payment account numbers in any email correspondence.